What can we do? What can we do? Smaller customers again.
Our bread and butter Moira. Accountants will never understand that.
Accountants? But if we could handle them without the sales people having to call on them.
Moira, this company has thrived on its personalized service.
Telephone's very personal. Excellent idea.
Even if I do say so myself. All fixed.
Smaller customers. Yes. From now on we'll be keeping in touch by phone.
Are they happy? Very happy. And the accountants?