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Sweet Water Sound!
Sweetwater Sound, this is Anna. How may I direct your call?
Hi, I'm Chuck Surack and welcome to Sweetwater Sound.
I'd love for you to join me on a tour of our services and facilities.
We'll talk about today's music technology equipment and the Sweetwater difference
and what that means to you and your music.
You know, I didn't originally intend to be a music equipment retailer.
In fact, I started as a studio owner and a musician like many of you.
And whenever I needed equipment for my studio, I found that buying it was a frustrating experience.
And it was tough to find someone who could provide the right piece of equipment when I needed it and at a fair price.
And it was really rare when I could speak with a salesperson who would actually use the devices that I was considering purchasing.
So a lot of my questions went unanswered.
And the experience I had while shopping often left me feeling, well, less than satisfied.
I had started a sample swapping network in the early days of digital samplers.
Soon others were asking to purchase my samples.
Then they wanted to know what gear I was using, where could they get it, and could they buy it from me?
I discovered that my frustrations in purchasing gear were shared by a lot of other people.
So I resolved that if I couldn't find someone who could help me select my equipment,
provide great tech support and service, and give me a fair price and fast delivery,
then I would build a company that could do just that for other musicians and studio owners.
And so began our retail division, which has become one of the fastest growing music retailers in the industry.
In 1990, we created a new way to serve musicians and studios.
We combined the convenience of gracious, direct mail service with an exclusive focus on music technology.
Like L.L. Bean, Dell, and other specialty direct marketing leaders, Sweetwater is fortunate to have grown in leaps and bounds while offering greater and greater value.
Our exclusive music technology direct approach has helped well over 150,000 artists and engineers at all levels in the music industry make their musical dreams come true.
So what is the Sweetwater difference? And what does it mean to you and to your music?
It means the best value guaranteed. And how does Sweetwater deliver the best value guaranteed?
Convenience. You get the right gear when you need it.
We focus on music technology and spend countless hours using, testing, and comparing thousands of products to learn the equipment literally inside and out.
We have the knowledge to help you choose the right product the very first time, so you save time and money and avoid needless frustration.
We stock a huge range of music technology tools here in our warehouse so you don't have to wait and you don't need to travel any further than your own phone.
No traffic jams or noisy showrooms. Your new gear is delivered right to your door. What could be easier?
Savings. You get a fair price.
How can we offer our exclusive ProNet pricing? Since we buy only music technology products in much greater quantities in general music stores,
Sweetwater enjoys the lowest cost and passive savings right along to you.
This makes it easy for us to give you much more than just a low price. We truly offer the best value guaranteed.
If you're not happy, we're not happy. We'll make it right. No hype, no hassles, guaranteed.
Service. You get outstanding tech support and service free of charge.
Do you like waiting on hold? How about calling 20 different manufacturers to find out what's wrong with your gear?
Here at Sweetwater we have our own dedicated technical support and service department.
You can make one phone call and get your problem solved and you back to making music as soon as possible.
Respect. You get treated with respect every time you call Sweetwater.
Shouldn't shopping for gear be easy and fun? A key ingredient in the Sweetwater difference is traditional courtesy.
For us it's not a gimmick. It's an honor to earn our living by helping so many people make and record their music.
We'll do everything we can to make it easy for you to create and have a great time doing it.
Sweetwater Sound delivers these four key elements of convenience, savings, service, and respect
through the people of Sweetwater that you come into contact with in each department.
This is where your call arrives. Our receptionists get you to the services you need quickly.
You'll build a one-to-one relationship with your own personal equipment consultant who understands your rig and your requirements.
Our sales engineers don't just recommend gear. We help build a complete system and then teach you how to get the most out of it.
Our in-house service and technical support department is here to keep your equipment running smoothly regardless of circumstances.
We hope that nothing ever happens to your equipment, but in the unlikely event that it does, it's reassuring to know we can get you up and working again in record time.
Our warehouse is stacked to the rafters with all the latest, greatest gear.
Our maker thinks we're nuts for carrying all this inventory, but it's the only way to ensure we'll have exactly what you need when you need it.
It's our shipping department that makes sure your gear gets to you on time and in perfect condition.
And don't forget, we're the ones that have all the candy.
We're informed about music technology.
From recording studios and auditoriums to hospitals and beyond, our communications group can design and install a custom system that meets your exact needs and budget.
Here at the Sweetwater Soundware Development Facility, we create some of the best CD-ROMs in the industry.
In fact, Keyboard Magazine recently gave us a 20 out of 20 stars for our Ultimate Guitar CD-ROM.
Our massive database and extensive phone and computer systems help keep our staff up to date with the information they need to provide you great service right at their fingertips.
We store an immense amount of information about the gear we carry so our sales engineers can custom configure a system for you quickly and easily.
We also keep track of what equipment you have, what you might need today, and what's on your wish list for the future.
So we're already acquainted with your setup each time you call.
Our recording studio is how Sweetwater began nearly 20 years ago.
Well, now we're fortunate to have a Euphonix in Studio A and an Aurum in Studio B.
This is also our laboratory where we have a chance to test out new equipment and make sure it's really a winner before we put our seal of approval on it.
Can one phone call actually help you create?
If your call is to Sweetwater, we'll do everything in our power and use our vast resources to help you to create great music and recordings.
So what's the Sweetwater difference?
Your music sounds better.
Your music is easier to create and record.
And you have more time to make music.
You keep more of your money.
Please remember the four key ways that only Sweetwater Sound delivers the best value guaranteed.
You get the right gear when you need it.
You get a fair price.
You'll get outstanding tech support and service.
You get treated with respect.
Music technology direct and the best value guaranteed.
That's the Sweetwater difference.
Experience it yourself today.
Music