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Packard Bell has made news the world over by reshaping the computer industry with its far reaching vision
by innovating a new generation of high quality personal computers.
Packard Bell delivers innovative new features and industry firsts.
Each Packard Bell innovation has one thing in common, it makes perfect sense for the customer.
As a result, Packard Bell consistently sets new standards for performance and quality.
Packard Bell's main US manufacturing and operations facility in Sacramento, California is dramatic evidence of the company's growth and commitment to quality.
The facility occupies over 2 million square feet of space under roof on over 450 acres.
But this immense complex represents more than success.
It is here that Packard Bell's dedication to quality begins.
With over five miles of conveyor belts that travel through the production area,
quality is the constant that runs through every phase of the manufacturing process.
It starts with the most advanced manufacturing technology available, beginning with the motherboard itself.
This state of the art service mount technology equipment assembles motherboards faster and more accurately than any other system in the world.
Automated computer testing is part of the extensive evaluation process that ensures each completed motherboard is perfect and made to last.
Each component is tested as it is assembled.
Next, every completed board is inspected and tested to ensure functionality and performance.
Finally, each motherboard is tested for quality and adherence to design standards.
From initial parts testing to assembly testing and finally reliability testing, the highest level of quality and performance is assured.
That same quality focus is apparent every step of the way.
For its dedication to quality, Packard Bell has earned an ISO 9001 certification,
an international standard recognizing commitment to quality and customer satisfaction in all facets of product design, production and customer service.
The ISO 9001 rating is the foundation for continuous process improvement at Packard Bell.
An ISO internal audit team regularly reviews procedures for effectiveness, streamlining processes from design through manufacturing.
Packard Bell's commitment to continuous process improvement, along with the ISO 9001 rating, guarantees the highest level of quality and support worldwide.
Customer satisfaction at Packard Bell is a major part of its commitment to quality.
Packard Bell Service and Support is available seven days a week, 24 hours a day.
Its main U.S. Service and Support Center in Magna, Utah, along with similar facilities around the globe,
demonstrate Packard Bell's extensive customer service and overall commitment to total customer satisfaction.
Hello, this is Kathy. How may I help you?
I'm having difficulty getting my fax modem to work.
It's possible that the COMFORT isn't set up correctly.
Let's reboot your computer and run the setup utility.
Hello, this is Dave. How may I help you?
Well, there's no sound coming out of my speakers.
Have you checked the cable connections in the back of your computer?
It's working and it sounds fantastic.
Now just reboot your system and you're all set.
That was easy.
Thank you for calling Packard Bell.
Packard Bell Service and Support is dedicated to providing all its end users with quality customer care.
Packard Bell's strength is unequaled in the marketplace.
In the U.S. alone, it ranks number one in multimedia computer shipments with a substantial percentage of the retail marketplace,
almost twice that of its nearest competitor.
It's the number one supplier of PC monitors in the United States and ranks among the top five in personal computer shipments worldwide.
Packard Bell has manufacturing and distribution operations in France with its European headquarters in the Netherlands.
Additional manufacturing operations are located in Asia, South America and Australia.
Currently, Packard Bell distributes product in over 100 countries.
Solid relationships with industry partners like Intel, Microsoft and NEC, among many others, benefit the customer with the highest quality components available.
Packard Bell has built its business on innovative retailing strategies.
As a result, it supplies over 11,000 retail outlets in the United States and over 15,000 worldwide.
The most important relationship Packard Bell has is with the customer.
An eye to the future, an ear to the customer, quality driven development and manufacturing and the strength of worldwide leadership make Packard Bell the face of technology.