Hi and welcome aboard. I'm Bob Mansfield, Chief Executive Officer of Optus Communications.
If this is your first experience with Optus, you're in for a pleasant surprise. Optus was
a company built on service. Optus is service, not just today, but every day, 24 hours a
week. Optus is a company built on people, just like you. So rest assured, it's a commitment
to being there all the time, keeping you connected to the world and meeting your needs.
Congratulations. Not only have you chosen the right phone, but going digital with Optus
is definitely the way to go. It means you're part of one of the most sophisticated communications
networks in the world, giving you the power to communicate not only here and now, but
way into the next century. It's the technology of our future. But like with any technology,
the real power comes when you really know how to use it. The tricky bit is in the learning.
Take the simple video recorder. It still has most of us calling for the nearest kid just
to program in the time. But please don't panic. Just sit back, relax, stick with me, I'll
show you exactly what to do. The thing to remember is that you're in control. If at
any stage I've gone a bit fast, just rewind the tape. If at any stage I've gone a bit
fast, just rewind the tape. Pretty clever, hey? And if after watching the tape right
through you'd like to brush up on a particular section, just fast forward or rewind the tape
watching the topic bar up there until you find what you're after.
Right, so to get started, let's have a look at what you should have in front of you. Besides
your phone, you should have a battery and lightweight battery charger, the phone's user
guide and warranty card, the Optus Digital Services Starter Pack, including Optus Access
Card or SIM card as it's also known, a network user guide, as well as the guide to optional
services.
Starting with the access card, this is basically your communications passport. It acts to store
information, the most important bit being your phone number. To install it, place the
card onto the back of the phone so the picture side faces outwards and the gold contacts
on the other side are at the bottom. Slide it upwards as far as it will go. Now take
the battery and place it against the back of the phone with the catch at the top, making
sure to match up these small plastic tabs with the grooves on the battery. Press the
battery against the phone and slide upwards. It will click into position. If you need to,
removing the battery is simply a matter of pressing the locking catch and sliding the
battery down.
Turning the phone over and looking at the keypad, there'll be a few unfamiliar keys.
Don't worry about them at this point. We'll make life a bit easier and tackle them as
we come to them. Now it's important that before going any further, you fully charge the phone's
battery. It's a must that for the first charge, you leave it charging for 16 hours with the
power turned on the whole time. This will ensure the future performance of the battery
is maximised. So plug the charger into the base of the phone, the charger into the mains
and turn the phone on by pressing the power key or on off key in the top left hand corner
for one second. Up comes this display, but for the moment, don't touch a thing. Before
heading on, another tip on keeping your battery happy. Make sure to fully discharge the battery
once a week. That is, leave the phone on until it turns itself off. For other tips, check
out the manual. Now you can practice with the phone while it's plugged in and charging,
but make sure not to remove the charger cable until the full 16 hours is up. Now with the
power turned on, the phone will be asking you for your PIN code, a security code just
like you use with your bank cards. All Optus Mobile Digitals start life with a PIN of 0000.
So enter that, making sure that if you make a mistake, correct it before continuing by
using the C or clear key. Pressing it briefly clears the last number you pressed. Keeping
C pressed for a second will clear the whole screen. Just wait a few seconds for the PIN
code request to reappear. Now be careful here because three incorrect attempts to enter
the PIN will bring up these displays called PUC displays. If this happens, don't touch
any more keys and immediately contact Optus customer service. When you've entered the
numbers correctly, press M which acts like an enter key, confirming your actions. As
long as you're in a mobile coverage area, the phone is now up and running. The way the
PIN works is that the phone can't be used until it's successfully entered into the phone
after turning it on. But we're not kidding anybody, 0000 isn't exactly hard to guess.
So if you want to change your PIN or deactivate it altogether, check out the manual for details.
Now before we make a call, let's have a quick look around the phone's screen. In the top
left hand corner is the letter A indicating you're using memory A. That's explained a
bit later. Then down the left hand side with an S at the bottom is the cellular signal
strength indicator. The more bars, the better the signal. This symbol shows the phone is
switched on and the word serve across to the right indicates that the phone is registered
on the network. Then up the right hand side above the letter B is the battery indicator.
Then the more bars, the better the charge. While the battery's charging, it will scroll
from bottom to top. When charging is complete, the scrolling will stop and all three bars
will be displayed. At last we're up to the really easy bit, making a call. First, pop
up the antenna and enter the number you want to call into the keypad. In my case, a Sydney
number. If you make a keying mistake, press the C key to clear the last number entered
or keep the key pressed for a second to clear the whole screen. Now press the green phone
key. If during your conversation you find the volume through the earpiece either too
loud or too quiet, play with the arrow keys until you get it just right. When you finish
the call, be sure to press the red phone key, effectively hanging the phone up. Now when
someone calls you, press the green phone key to answer the call. You can set the phone
up so by pressing any key you can answer the call, the manual has the details. And again
when finishing the call, press the red phone key. There are also a heap of options on both
the actual type of ringing and the volume. You can even choose to relate to your phone
in one of ten different languages. Italian for example, bene bene, look in the book for
info on how. One easily activated feature that could save a few problems is key guard.
What it does is to deactivate the keys so when you're carrying the phone around in
your pocket or your bag, you can't accidentally bump a key and make a call. To activate or
deactivate key guard, all you have to do is press the menu key followed by the star key.
And remember, key guard doesn't stop you from receiving incoming calls. Now with the
keys back up and active, one thing worth knowing is how to do a speedy redial on the last number
you called. Say for example, it was engaged the first time. Make sure firstly that you
pressed the red phone key to end the last call. Clear the screen by pressing the C key
for a second. Then press the green phone key twice and you're away. You can also set the
phone to automatically redial when the number your calling's engaged. I'll explain how
in a minute. So by now we've covered the basics and hopefully I haven't lost anybody along
the way. Just remember you can always pause the tape. In fact, it might be worth doing
so at this point and getting yourself a coffee.
Ah, if only it was always that easy. So let's see, where were we up to? Oh that's right,
the memory. It's possible to store both numbers and names. Now there are actually two places
where these details are stored. The first is on the access card called memory A containing
50 memory locations. And then there's the phone's memory or memory B containing 99 memory
locations. Both memories operate just the same but if you want to switch between them,
the manual's got the details. Now to store a number and name, begin by entering the number,
entering to always include the area code, even your local one. This will allow you to
make a call to the correct number directly from the memory, even if you happen to be
interstate or outside your local dialling area. With this done, press the ABC key which
will enable you to use the keypad to enter letters. Use the appropriate key and press
until reaching the letter you want. Wait for a second and the cursor will move to the next
space ready for the next letter. Whoops, lip, that's definitely not right. If you make a
mistake use the C key to correct it. To leave a space between words, press the hash key.
When that's all done, press M and you'll be asked if you wish to save it to the first
memory location available, at this point number one. If you want a different location, enter
the number you want and finally press M again. Once you've stored several entries into the
memory, there are several ways to find a specific person. The most basic is to press ABC, allowing
you to view or enter letters and then scroll through the names using the arrow keys. Probably
the best way is to press ABC and then enter the person's name, followed by pressing the
R or recall button. And there it is, to call their number just press the green phone key.
But the fastest of all is one touch dialing for those frequently dialed names and numbers
stored in memory locations one to nine. You will need to first refer to the phone's manual
for instructions on how to activate this feature on the phone. Once activated, making a call
is as simple as pressing the memory location number for the person you want to call for
one second and the phone will automatically start dialing the corresponding phone number.
Now an electronic memory might be one thing, but yours may not be coping as well. Don't
worry, it will all come a lot easier with a bit of practice and by keeping the video
and manual close by. Now so far we've only touched briefly on the menu key. What you're
about to find out is how this one key acts as your gateway to an incredible range of
phone and network options. Navigating through those options is simple and put on paper would
look like a decision tree. To take an example, let's set up the auto-redial system. First
press menu. Now start scrolling through the options using the arrow keys. When you reach
the one saying phone settings, press M. This takes you down to the next level of decisions,
in this case which phone setting. Scroll through them until you hit auto-redial. Again press
M and again you go down another level. This time by scrolling you choose whether to turn
the system on or off. Choose on and press M to confirm your choice. Now probably the
most powerful of all the menu options is call diversion, a service that effectively means
you're carrying an office in the palm of your hand. I mean I can't believe it Steve. What
use is that thing going to be? We're stuck in court for the day and the only number you
give to Bob, potentially our biggest client and I stress potentially, is your mobile number,
the same mobile that's going to be switched off for the day. Sue just relax a bit, it'll
work out, trust me. Hello Oaks and partners. Oh it's Bob Seville from Westbrook and I
gather that's not Stephen Oaks' mobile phone, is he in? Oh yes Mr Seville, Mr Oaks is in
court today and diverted his phone through to the office number. But he has asked me
to pass on that if you were to go ahead with the case he'd be happy to put aside all of
next week for your business. Well tell him most certainly yes and that I'm looking forward
to it. Okay fantastic, we'll see you soon. What is that all about? Well due to the brilliance
of my mobile office and a clever diversionary tactic it seems Bob got onto the office and
we got the business. Now your phone automatically comes with the call diversion service. Your
only decision is to choose between the diversion options. The first one is the divert all option
where every incoming call is diverted to a number of your choice. The second is divert
if busy. So when you're talking on the phone any incoming calls will be diverted, again
to a number of your choice. Then there's the if no reply diversion where it diverts if
you're away from your phone and you don't answer it. And the fourth the if not available
diversion which is for when the phone's turned off or out of range. These are all activated
individually so let's look at how to activate divert if busy. Begin by pressing the menu
key and scroll through until finding call divert. Press M and again scroll until finding
divert if busy. Press M and scroll until finding activate divert. Press M. Now enter the number
you wish calls to be diverted to making sure to begin with the area code unless you happen
to be diverting to another mobile phone where area codes don't apply. And finally press
M. Call diversion is now active. But what if you don't have a preferred number to divert
calls to but still want to know who called and why? Well that's where the brilliance
of the voicemail system comes into action. You wouldn't believe what I got away with.
What did you do? Well you know how I was having lunch with David last week? You know that
guy that talked me into a date? Well there we were at lunch. Meanwhile Greg, that fantastic
guy from marketing is supposed to be calling me on my mobile. Well maybe to make a date
for the same night? No way. Yeah? But don't worry I had my phone diverted to my voicemail.
But that's not the end of it because David turned to me and said. So how about let's
make it a double today and what about dinner tonight? Which really threw me. So I say I
might already have something else on tonight. If it gives me a tip I'll just phone my voicemail
service and check. Hello Kate Shelton. You have one unplayed message. Wednesday 1.12
PM. Hi there Greg here. I'm ok for tonight. Looking forward to it too. Call me. Sorry
David. Looks like I'm busy. You are a genius. I know. Now that's technology working for
you and voicemail is another service you automatically access when using the Optus network. It's
basically like having a pocket sized portable answering machine. To get your voicemail
set up dial the appropriate following three digit access code on your mobile phone and
press the green phone key. You would have been given your three digit access code when
you connected to Optus. For example I'm in New South Wales and my code is 221. You will
automatically be connected to the voicemail service and taken through a tutorial on how
to set it up. Put me on pause while you do this and remember if you have any problems
refer to the Optus user guide. Now it's important to know that when your phone was connected
to Optus diversion to your voicemail was automatically set up for the diversion options divert if
busy, if no reply and if not available. If you reset any of these options during the
earlier call diversion section and want to now or in the future divert them back to voicemail
this is how to do it. Press menu and scroll through to call divert press M. Decide under
what circumstances you wish calls to divert through to voicemail. Select the option you
want and press M. Scroll to the activate divert screen and press M. Now when asked for the
phone number enter the three digit access code you used to call voicemail earlier. Here
are the numbers again. Finally press M and you're done. Now when someone leaves a message
on your voicemail an envelope symbol will appear on screen along with message received.
To confirm if these are voicemail messages and see how many you have press menu and scroll
through to the messages screen. Press M and scroll to the read messages screen. Again
press M. You can then see how many messages were left and when they were left. By scrolling
down you can confirm it's from voicemail and you're given the three digit access code
you need to call to hear the message. To erase the written message from the memory just press
C quickly while the message is on screen followed by M to confirm this. You can make accessing
your voicemail messages even easier by programming the three digit code into memory location
one and use the one touch dial system simply by pressing number one for one second. Rewind
to the memory section if you can't remember how to do this. So by now you're really starting
to build up a good range of services that can get you out of some tight spots. But what
about those times when you don't want to be called but still have an urgent need to be
notified of something. Well that's where the Shorepage system takes over.
Mate there's no way we can do both jobs at the same time. But Franco the big city job
is worth so much more money. Yeah but the suburban job is money on the table and the
guy's just arrived on site for the meeting and he's going to want a commitment. Look
I'll switch my mobile phone to Shorepage and if you can get onto the city people straight
away get the start date and call me ASAP. Hello, Frankish's Aunty's office, your message
please. Ah yes the message is city job next month take both jobs. Well the thing is Franco
I need a commitment to start immediately. What do you say? Well Mr Rankin it looks like
our timing's perfect. We're with you 100%. Ooh saved by the bell. Silent though it was.
Now the Optus Shorepage service is optional with an additional monthly fee. Unless you've
already done so accessing the service involves filling the forms out that came with your
phone and sending them in. Now if you've already done this diverting your calls to Shorepage
is very similar to what you did with voicemail and again the envelope symbol indicates when
a message has arrived. For full details go to the Optus mobile services user guide. Well
even though there are still some fantastic services to tell you about I'd say for now
your learning limit might have been reached. This is where I'm going to leave it to the
manual to take over. And remember Optus also has a range of accessories to make mobile
life even better such as the hands free car kit, alternate batteries with different talk
times and desktop charger stands. The enormous benefits of being connected to Optus also
include having the power to receive faxes via the voicemail system using your phone
overseas or taking out phone insurance if you feel the need. Check the Optus brochure or
call Optus customer service any time of the day or night for more detail. So thanks for
joining me on this tour of your new Optus mobile digital phone. If you've managed to
remember everything you're a genius. Otherwise if you're human just keep practicing and don't
forget I'm always here if you need me. Bon voyage.