And now it's a nightmare because it's not working out. It's leaking and it's terrible.
For months, Mrs. Bustamante has tried to get the company to honor the warranty and fix the leaks.
Leaks, we've learned, are caused by poor installation.
But Mrs. Bustamante and her daughter say all they've gotten is a runaround.
Very disappointed and hurt because, like my daughter says, I want fixed income and, you know,
when I have something done and pay for it, I feel like it's going to work.
The matter's taken care of. And it's not.
To give you an idea of how poorly this job was done, let me show you what this $2,300 roof looks like.
As you can see, it's a flat roof, and we've learned the company didn't properly seal the roofing material.
There are also bubbles in the roof that indicate water may be trapped underneath.
United Roofing's phones are answered in this building on East 9th Street,
which also houses an appliance company and an auto shop.
The operators say United went out of business last month, and another company,
ABCO Roofing, which is owned by the same people, took over.
They claim they don't have to fix Mrs. Bustamante's roof and honor her warranty,
but they tried to make some minor repairs.
The manufacturer of the roofing material, GAF, says those repairs won't last.
And to help Mrs. Bustamante, the company offered to donate new materials and find a qualified roofer.
With Call for Action, I'm Stan Kramer, News 5.
Stan says this is another example of why a warranty is only as good as the company offering it.
Fred Broski's offering a 90-day warranty, understand?
No, no, 12 hours.
12 hours, huh?
Yes, 12 hours guaranteed. I want to show you right now.